FAQ’s

Frequently asked questions

1. How do I order a custom cake topper?
   Just fill out our contact form or drop me an email with your idea. Mention your preferred size, fonts, colours, wording, and any Cake photos. If it’s not in the collection, we'll try our best to bring your vision to life!

2. How long does custom processing take?
   Custom orders take 2–3 weeks from design to dispatch. Every topper is hand-crafted with love in Melbourne, so quality over speed 😊

3. Can you rush my order?
   There are times that rush orders can be accommodated, depending on current workload. It doesn't hurt to ask so please reach out and I'll see what I can do

4. Do you accept changes or cancellations after ordering?
   Because each topper is made-to-order, changes, cancellations, or refunds are only possible before production starts. Once underway, it’s all systems go!

5. What if my topper arrives damaged?
   Darn—if there’s breakage in transit, send a photo within 24 hrs of arrival showing the arrival packaging. I will always do my best to accommodate. We can't responsible for any breakages once you have unpacked your topper

6. Do you offer refunds?
   No refunds on custom pieces—they’re made just for you! If I’ve made an error, I will fix, remake or replace it—just contact me within 24 hrs.